Zakelijk, Arbeid, Schade
Particulier
Firstly, I would like to start off by apologizing for writing this in English. I am writing to ask for some advice regarding a debt collectors bill I received. If you are short on time just read the question:
What procedure must a business take before they resort to debt collectors?
Background story
I went to the dentist in January for a routine check-up and had an X-ray taken. Usually, I pay when I leave, because you get 2.5% discount. However, on this particular day, the computers in the dentist had some technical issues, so the receptionist told me to pay next time.
I returned around one week later for the required procedure and paid upon exiting. I assumed that everything was now paid for. However, five months later I have received a letter from DAS incasso explaining that I must pay for the €16.05 X-ray, plus €48.40 incassokosten. I spoke to the dentist and they told me that three months ago I was sent an email explaining that I had to pay the bill. I unfortunately missed this email.
This was originally the fault of the dentists computer system, then they failed to charge me the following week. I received only one email in five months and no phone calls requesting me to pay.
My understanding is that I am being punished for a series of errors on their part.
Please accept my apology for this long message.
Regards,
The second time you had to to have a new treatment or you just went back to pay? This would be the crucial thing and also if there is a remarkble difference between the two payments when you had a follow up and can you proof somehow your story ?
Reactie van de vraagsteller
Dear Monique,
The second time I went there, I went for treatment. I also had multiple correspondences with the dentist after the initial x-ray. The second payment of EUR48.40 is what the debt collectors are charging for their recovery fee. When I went to the dentist yesterday, they had on their records that I had appointments after the x-ray, plus they have records of their correspondence with me.
My argument is that the dentist failed to pursue the payment thoroughly before proceeding to send my debt to the debt collectors. They have my correct phone number and address (otherwise I would not have received the debt collectors notification), the dentists also had numerous opportunities to remind me that I still owed money for the x-ray. Finally, I'm sure that the dentist will collaborate that their computers were not in order on the day in question.
I really appreciate your response.
Thanks you
Christopher Roger Smith
Legal anwer is that the debtor must have knonw that there was no suffcicient payment, you could have asked about it . The second invoice is too low fot two dentist treatments : objectively speaking the avarage client must have known and act upon it also. I suggest you dicsusse this matter with your dentist and pay only for the treatment.
Legal anwer is that the debtor must have knonw that there was no suffcicient payment, you could have asked about it . The second invoice is too low fot two dentist treatments : objectively speaking the avarage client must have known and act upon it also. I suggest you dicsusse this matter with your dentist and pay only for the treatment.