{"product_id":"vragen-10269-geachte-heer-mevrouwwij-zijn-benaderd-door-oxxioen-hebben-goedkeuring-gegevenom-bij-hun-gas-en","title":"Legal advice on energy cost problems","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Dear Sir\/Madam, we have been contacted by Oxxio and have given our consent to start using their gas and electricity. I have clearly asked them, three times, whether we should expect additional reminders as a result. \r \nHer answer was clear: no! We were with Essent, and they corrected us last summer with the monthly amount. Because we are low-users, we went from €165 to €128. Now, after switching, Essent sent us a final bill of €272.89 for gas and €109.64 for electricity. This was a bit of a shock! We believe they build up a buffer in the summer because consumption is much lower then, and we pay the same amount then. So they don't say, \"You used less then, and you will get a refund.\" We are deeply affected by this outcome. We hope you can help us, because we don't think this is correct!\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n You must pay for what you've used, and if this is the final bill, I think that's correct. I don't see this as a form of reminder. The point is that you still have to pay for what you actually used. If you disagree with Essent, you should request a statement of your usage and a breakdown of the payments.\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":56302222475613,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-10269-geachte-heer-mevrouwwij-zijn-benaderd-door-oxxioen-hebben-goedkeuring-gegevenom-bij-hun-gas-en","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}