{"product_id":"vragen-26030-ik-heb-een-dagkaart-van-n-s-geldig-bij-alle-vervoerders-mijn-reis-begon-bij-n-s-en-halverwege-moe","title":"Travel problems and compensation: who is responsible?","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nI have a day ticket from NS, valid with all carriers. My journey started with NS and halfway I had to continue with ARRIVA to reach my destination. The journey was interrupted by a broken down train on the tracks. That would cause a delay of half an hour. Every time, half an hour was added and after two and a half hours you could continue with a bus, which also causes an extra travel time. Moreover, I also have to go back, so I went back and did not reach my final destination. The disruption lasted until late in the evening. NS reimburses train delays of 30 minutes or more. On the outward journey, I already had a delay of two and a half hours. My question: Who is responsible? I asked NS for a new day ticket, but they say that ARRIVA was at fault. And ARRIVA only wants to reimburse the train part for which ARRIVA is responsible. So no day ticket, just a ticket for an ARRIVA train that is of no use to me, because if I redo that journey, I have to pay for the NS journey myself. Thank you in advance for your answer. \n\n\u003ch4\u003eLawyer\u003c\/h4\u003e\n\n NS cannot be blamed in this case, because they were not in default in fulfilling the passenger transport agreement.\n\n Arriva is liable, but Arriva's General Terms and Conditions limit the damage caused by delay to reimbursement of the costs of the journey (Arriva General Terms and Conditions, article 12, paragraph 3)\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Thank you for your quick response. I understand, but it is not fair. If it only concerned NS, I would get it. Traveling with another carrier is not a free choice. It comes down to this: NS sells products from other carriers and takes no responsibility. I always thought that the SELLER is liable. Kind regards.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55015085113693,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-26030-ik-heb-een-dagkaart-van-n-s-geldig-bij-alle-vervoerders-mijn-reis-begon-bij-n-s-en-halverwege-moe","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}