{"product_id":"vragen-28993-6-weken-geleden-ben-ik-overgestapt-naar-een-andere-provider-sindsdien-kan-ik-door-bij-hen-bekende","title":"Legal assistance with contract issues","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n 6 weeks ago I switched to another provider. Since then I can hardly record or play TV programs due to technical problems known to them, I experience a lot of interference in broadcasts, my internet connection is extremely slow and the telephone connection also shows interference. I have complained twice, without result. Now it has been proposed to terminate the contract because what was agreed is not delivered. This is refused. What are my obligations and rights in this?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n You must start by writing a notice of default in which you give the provider two weeks to adequately resolve the technical problems, after which legal default occurs. Default entitles you to compensation or termination. If you want, I can help you write the letter; sometimes a condition must also be annulled in the same letter.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nYou understandably want to terminate the agreement, but you must first formally put the provider in default (by registered letter) with a description of the complaints and the previous contacts about this and demand that the defects be remedied within 14 days (see also the applicable conditions), and indicate that you will terminate the agreement if you fail to do so. Earlier termination is not possible. I am happy to help you with this.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55014596084061,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-28993-6-weken-geleden-ben-ik-overgestapt-naar-een-andere-provider-sindsdien-kan-ik-door-bij-hen-bekende","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}