{"product_id":"vragen-32641-ik-heb-een-matras-gekocht-van-149-00-euro-bij-een-onlineshop-in-slaapkamerartikelen-de-matras-vond","title":"Returning a mattress: Your rights and obligations","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n I bought a mattress for 149.00 euros from an online shop for bedroom products. I did not like the mattress, it was too hard.\n I have indicated that I want to return it. The owner states: I must (may) order another mattress, then this one can be returned. However, I do not want this, I only want to return the mattress. The owner states: this will cost me 75.00 euros. It seems to be stated on the site, that may be, but then not in sight but hidden, I find no way. Is this allowed?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nYou can return the mattress within the cooling-off period and pay the associated shipping costs in case the seller has informed you of this in advance. This must be clearly indicated on the website. (This can lead to many discussions). This may also be indicated in the general terms and conditions, which you may have had to accept on the website.\n\n From your story I gather that you were not informed in advance of the shipping costs. I advise you to inform the seller of this in writing and thus arrive at a solution acceptable to both parties.\n\n If you wish, you can contact me directly and without obligation for consultation.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nYou have already used the mattress? Then there is no right to return. You could only state that the mattress does not meet your expectations that may have been raised by the information on the website and that the mattress therefore has a defect, then you can then demand replacement or cancellation and money back. For the time being I advise you to simply exchange the mattress for a softer one and try to pay a little less, how long have you used the mattress?\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55016645787997,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-32641-ik-heb-een-matras-gekocht-van-149-00-euro-bij-een-onlineshop-in-slaapkamerartikelen-de-matras-vond","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}