{"product_id":"vragen-35923-ik-heb-een-aantal-maanden-geleden-mee-gedaan-met-een-actie-ik-zou-een-proefpakket-thuis-bezorgt-kri","title":"Legal assistance with trial packages","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n I participated in a campaign a few months ago, I would receive a trial package at home. If I was not satisfied, return it within 2 weeks.\n After about 4 weeks I still hadn't received anything, but the amount was debited! \nI immediately instructed my bank to reclaim the amount. Then contacted the company and explained the situation. Also said that I was not happy with how they operate. And did not want to receive another trial package at home, now a few months later I receive a letter from a collection agency that there is still an amount outstanding. Which I have to pay within 2 weeks. There is also an e-mail address if I want to object. Immediately sent an e-mail that I will not pay for something that I never received, and that I could therefore not meet the campaign conditions because I was never given the opportunity to return the trial package within 2 weeks. That objection was rejected, what should I do now?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nI think that legal intervention would help, for example by having a short letter drawn up in e-mail explaining the consumer's rights. Incidentally, you are not allowed to mention any names here, but if you have been approached by telephone or website, strict requirements are set for the information obligations and sometimes the cooling-off right of two weeks is extended to a maximum of one year. This is new law and many websites do not yet comply with it. That is why you can also contact me so that I can check the website. In the case of ordering a trial package and then being obliged to take more packages, the provider must have explicitly asked in writing whether you want this and you must explicitly agree to this. Now that you have not received anything, that was not possible anyway.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Thank you very much for your quick response, I just looked on the Internet myself to the experiences of others, it is about Green Tea slim patch. Unfortunately I am not the only one with this experience...\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55016264728925,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-35923-ik-heb-een-aantal-maanden-geleden-mee-gedaan-met-een-actie-ik-zou-een-proefpakket-thuis-bezorgt-kri","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}