{"product_id":"vragen-36397-ik-heb-een-jaar-geleden-een-mountainbike-gekocht-waar-ik-helaas-al-5-keer-problemen-met-de-onderdel","title":"Legal assistance for warranty issues","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n I bought a mountain bike a year ago, unfortunately I have had problems with the parts of the bike 5 times already. I no longer feel safe on the bike. The shop does not want to give me a new bike, but they do want to replace the parts of the bike with new parts. Do I have to agree to this and how do I go about getting a guarantee if something goes wrong with the parts within the next few months?\n Do I also need to have this recorded?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nWhen you buy a product, you can assume that you are buying a product that is good. The selling party must then ensure that this defect is resolved within a reasonable period. If you continue to experience problems, you can ultimately request to deliver a replacement product or to cancel the purchase because no proper product has been delivered. If you want further help and\/or advice, you can always contact me.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n The shopkeeper's proposal seems reasonable to me and I advise you to accept it. After all, she is offering to replace the parts. If you no longer have a guarantee on the parts, you can agree on this and have it recorded, but enforcing it is not self-evident. If the problem persists, this is reason to (partially) cancel the purchase.\n\n If you wish, you can contact me directly and free of charge for assistance or consultation.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nI would like to point you to an episode of reporting point max. Comparative problem.\n\n http:\/\/meldpunt.omroepmax.nl\/zender\/tijd-voor-meldpunt-hallo-nederland-vrijdag-24-april-2015\/\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55016237302109,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-36397-ik-heb-een-jaar-geleden-een-mountainbike-gekocht-waar-ik-helaas-al-5-keer-problemen-met-de-onderdel","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}