{"product_id":"vragen-38939-ik-heb-bij-een-bouwmarkt-een-douchekolom-gekocht-aan-de-onderzijde-van-de-douchekolom-zijn-na-een-h","title":"Legal Assistance with DIY Store Disputes","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nI bought a shower column at a hardware store. After half a year, there are bubbles visible on the bottom of the shower column. It looks like the column is rusting. I can't be sure because there is plastic foil over the column. I went to the hardware store with a photo of the column. The employee of the hardware store did indicate that this was not right and forwarded the complaint (with photo) to the supplier of the shower column. The supplier now claims that the problem is caused by aggressive cleaning agents and therefore does not want to do anything about it (based on a photo...). Initially, the hardware store tells me that they cannot do anything for me because of this. Because I have absolutely not used any aggressive cleaning agents, I indicated that I do not agree with this. The hardware store then makes me an offer to deliver a new shower column with a 50% discount (as a gesture of goodwill). After I did not accept this either, they made me an offer to order a new shower column for 50 euros. \nSince I do not agree with the supplier's judgment, I do not agree with this either.\n I did not use any aggressive cleaning agents, I only wiped the column with a damp cloth.\n\n That is why I would like to know what my rights are and what the obligations of the hardware store are. The supplier makes a judgment based on a photo that is not correct and the hardware store hides behind this statement....\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nThe law is very clear on this. If someone buys a product, they can also assume that it will last for a long time. If they experience problems in the short term, they can put the supplying party in default and they must provide a replacement product and they must fight this out with the supplier. You do not have to agree to the DIY store's proposal. They must supply you with a replacement product free of charge. If they do not do this and do not want to cooperate, you can cancel the purchase via the court and request a replacement product or money back. You must put them in default in writing and give them a reasonable period to supply a replacement product. You can draw up this notice of default yourself or have it drawn up by a lawyer, which can sometimes put a bit more pressure on you. If you would like further help and\/or advice, you can always contact me.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55015939834205,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-38939-ik-heb-bij-een-bouwmarkt-een-douchekolom-gekocht-aan-de-onderzijde-van-de-douchekolom-zijn-na-een-h","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}