{"product_id":"vragen-39654-op-vakantie-is-mijn-telefoon-gevallen-en-ik-heb-deze-schade-opgegeven-aan-mijn-reisverzekering-ik","title":"Travel Insurance Damage: Getting Legal Help","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n On holiday my phone fell and I reported this damage to my travel insurance. I filled out a claim form for this and somewhere in my personal details they asked for my IBAN. Now I accidentally filled in my ben number. The insurer converted this number to an IBAN number. And transferred the money to the wrong account. Now the insurance is going to try to get the money back so that it can then be transferred back to my account.\n \nIf this doesn't work, will I lose my money or is the insurer responsible for this?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n Well, I think the insurer should have informed you first if your IBAN number was correct. That costs a phone call. Legally that is also the case.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n The insurer has paid out to the account number you specified, so the company has done nothing wrong. It is to their credit that they are now trying to get the money back for you.\n\n Mrs Ferwerda may think that the insurer should have called you, but as she says, that is just her opinion. I would like to hear the legal basis for that opinion.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n The IBAN number I provided was my BSN number. This is not a valid IBAN number. The insurer has turned this into a valid IBAN number.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n These are normal duties of care towards the client, the insured, if there is or should be specific doubt, as in this case, about the correctness of a bank account number. Breach of the duty of care constitutes breach of contract.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55015856734557,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-39654-op-vakantie-is-mijn-telefoon-gevallen-en-ik-heb-deze-schade-opgegeven-aan-mijn-reisverzekering-ik","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}