{"product_id":"vragen-41902-wij-hebben-een-vaatwasser-besteld-bij-een-keukenbedrijf-doordat-de-leveringsafspraak-was-overschred","title":"Legal Advice on Cancellation of Purchases","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n We ordered a dishwasher from a kitchen company. Because the delivery agreement was exceeded, we went to a competitor to inquire about the delivery time of the same dishwasher. When we saw and heard the price, we decided to cancel the dishwasher. This was within 14 days.\n The price of the kitchen supplier where we ordered the dishwasher was much more expensive, €128.00 respectively.\n Can this supplier force us to buy this much more expensive dishwasher from him?\n I look forward to hearing from you as soon as possible. \nThank you in advance for your efforts.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n Did you order online, by phone or in another way remotely? Then you have a 14-day cooling-off period. If not, then you are bound by the purchase agreement. It is possible that you will later dissolve this agreement, but then you must give notice to the seller that the delivery period has been exceeded.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e \nWe did not have a purchase agreement. But we decided to go ahead with the cancellation. The seller does not keep to agreements. He would contact the supplier 'Siemens' and then call us back today. I waited until after lunch. I then called him at 13:00. He acted rather confused and said oh yes I did not immediately realize that it was you. He had spoken to an employee of Siemens. conclusion, he could give a € 70.00 discount. I did not accept this, because we discussed that I would have to pay € 128.00 less at another store than at his. And we also want that discount from him. He would think about how to solve this. I said, okay, if you could just call me today at the end of the afternoon, because I want this settled today. Because that way it will take even longer before I get a new dishwasher. So we were not called again. Tomorrow I will definitely pass on the order to Mediamarkt. You will agree with that, right?  \nCould you please let me know what your opinion is about this?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n My opinion is that the discount given under the circumstance that you bought in the store and not online (at least I don't read that) is a reasonable solution. Otherwise you should send the supplier a written notice of default. (but perhaps you will get the requested discount today, just wait for that)\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e \nHe called today. He also says he called yesterday and left a voicemail. That is not true, because my husband and my mobile phone have no call or voicemail. So this is a lie, it is not the first time. He called today to say that he could give a discount that is not the discount we requested. Now that he notices that we seriously want to cancel, he is sending us an invoice of €70.00 for cancellation and administration costs. We were in the meantime in talks with another supplier who is meeting us halfway due to the possible cancellation invoice of €70.00. We are very satisfied with this. Let's wait and see what this gentleman is going to do. He also mentioned a lawsuit, pfff.\n Thank you very much for your effort.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55017795453277,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-41902-wij-hebben-een-vaatwasser-besteld-bij-een-keukenbedrijf-doordat-de-leveringsafspraak-was-overschred","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}