{"product_id":"vragen-42293-op-16-mei-2015-heb-ik-een-koffiezetapparaat-gekocht-a-127-euro-ik-heb-deze-koop-aangemeld-bij-de-f","title":"Coffee Maker Guarantee: Money Back?","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nOn May 16, 2015 I bought a coffee maker for 127 Euros. I registered this purchase with the manufacturer for extra warranty time. On June 10, 2015 the device broke down and I contacted the manufacturer. I could send the device to them free of charge and after 5 days I received a new one. On September 25, this one also broke down and I contacted the manufacturer again. I could send the device to them free of charge again and after 5 days I had my 3rd coffee maker. Now this device does not work as it should either, the ground coffee does not flow through to the filter bag. I contacted the manufacturer again. They want to send me a new coffee maker, the 4th, but we want our money back so that we can buy a device from a different brand. The manufacturer says that I have to go to the retailer. Is this correct and is the retailer obliged to give me my money back?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nYes, that is correct, that you first have to address the retailer and now the problem is that you have used the factory warranty and the seller may not know anything about the history. Because of this you can lose your rights if you still want to file a claim.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Thank you for the answer. I don't know how long the warranty period was with the seller.\n\n I don't get any wiser about that on their website. In this case it concerns a coffee maker of 127 euros. I still have the receipt. Is there a certain warranty period set for it.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n If the defect occurs within six months, the seller must prove that the defect did not exist at the time of purchase. Within that period, it is easy to claim repair or replacement. The problem now is that the device that now shows a defect was not provided to you by the seller but by the manufacturer. For that reason, I think that you have forfeited your rights to repair or replacement, or at least the complex of facts is not simple (anymore).\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nIr\/Madam,\n\n How annoying that you apparently unknowingly bought a bad brand of coffee maker, especially considering the purchase price of 127 euros. I can well imagine that you do not want a 4th new device of the same brand and want your purchase price back.\n\n Perhaps we can help you? We are from the SBS6 television program 'Mr. Frank Visser Doet Uitspraak'. In this program Mr. Frank Visser solves high-profile issues and conflicts.\n\n Mr. Frank Visser started the TV program 'De Rijdende Rechter' over 20 years ago because he believed that all people have the right to justice. And he still believes that!\n\n We have read your case with interest and offer you the opportunity to have your case dealt with in our program.\n\n If you are interested, please contact us. If your problem has been solved in the meantime, we will of course be happy for you.\n\n Kind regards,\n\n Nadine van Vilsteren\n Team Mr. Frank Visser Gives Verdict\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Hello,\n\n thank you everyone.\n \nI went to the store where I had bought the coffee maker. There I told them what I had done and what the result was: a coffee maker that still does not work satisfactorily.\n\n After handing over the various email exchanges, I received the purchase amount back.\n\n Good service.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55017779757405,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-42293-op-16-mei-2015-heb-ik-een-koffiezetapparaat-gekocht-a-127-euro-ik-heb-deze-koop-aangemeld-bij-de-f","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}