{"product_id":"vragen-42888-graag-zou-ik-willen-weten-in-hoe-verre-oxxio-mij-kosten-laat-betalen-over-aanmaningen-die-ik-per-ema","title":"Oxxio reminder costs: What to do?","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nI would like to know to what extent Oxxio charges me for reminders that I receive by email. This year in March I indicated that I only wish to receive these by post. This is because I received my invoices by post at the time, but when an invoice was paid too late, I only received a message about this by email. So I received 2x 40 euros in costs on top of my invoice. As a gesture of goodwill, they deducted 1x 40 and then adjusted it in the system. But in August this year I received another invoice from Oxxio with the same story. Again, an earlier reminder was sent and I did not respond to it. I called Oxxio and they told me that another email had been sent to my email address, again I said that I wished to receive everything by post and that to my knowledge the invoice had simply been paid. I received a letter from collection agency Das on behalf of Oxxio stating that there was an outstanding amount. The days after that there is a back and forth call from das to oxxio and from oxxio to das in which no one can give me clarity about this invoice. Oxxio says that they have a malfunction and can no longer look into my file because it has already been transferred to das, das says that oxxio often says that and I am promised that everything will be looked into and that I will be called back about it. I am not called. Because every invoice from oxxio has the same payment reference I am not sure whether or not I have paid so I decide to pay the invoice anyway so that I can get rid of it. We are now a few months further and I receive another letter from oxxio that another reminder has been sent but that there is again an outstanding amount. I call oxxio this morning and am told that another reminder has been sent to my email and that these costs will not be withdrawn. This time too I do not understand where this comes from. My invoices have simply been paid and the invoices that I receive do not mention an outstanding balance. To be honest I can no longer see the forest for the trees. Every time I think everything is fine, only to receive another letter with costs that I do not want. To make this very long story short. I would like to know what I should do in this situation, what my rights are in this. And to what extent should I continue to pay these collection costs of 40 euros per time, while this should have changed in March.\n \nSorry for this long story I hope for a response!\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n You would do well to make an overview of the invoices from Oxxio on the one hand and the payments you have made on the other. You can then see at a glance whether you have missed payments. Depending on that, you can then decide whether the reminder is correct or not. If that is the case and the 40 euros collection costs have been notified to you in the correct manner (by letter, with the amount specified and in which you are given 14 days to pay without an increase), then in my opinion you owe those costs.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55017754100061,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-42888-graag-zou-ik-willen-weten-in-hoe-verre-oxxio-mij-kosten-laat-betalen-over-aanmaningen-die-ik-per-ema","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}