{"product_id":"vragen-45653-half-jaar-geleden-heb-ik-van-een-erkende-vw-dealer-een-vw-polo-2012-gekocht-over-een-paar-weken-pas","title":"Damage to used car? Get free advice!","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nHalf a year ago I bought a VW POLO 2012 from an authorized VW dealer. Only a few weeks later, while washing the car, I noticed that its straight sill was damaged: scratched and bent, but because of the color it was not really noticeable. Fortunately I had taken a lot of pictures on the day I bought the car. The damage was visible on the pictures. I collected all the pictures and sent them to my dealer. The answer from the dealer was: you bought a second-hand car, what do you want?! We can touch it up and polish it a bit for you, we are not going to repair it completely and bend it, it costs too much - at least 400 euros. Isn't my dealer responsible for the repair? You expect a damage-free car for 12,500 euros. Its catalogue value is 14,803 euros.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nYou bought a second-hand car and there may be damage. However, this also appears not to be noticeable and you did not notice it and it does not cause any further problems. In this case, you will have to demonstrate that they were also aware of the damage and that they deliberately did not inform you about it. If they did not know this, they could not tell you this because you did not notice it when you bought it. They offer a solution to the problem to fix it up to that point. If you do not agree with the solution, you should go to court to get your way. It is never possible to predict what the verdict will be. If you would like further help and\/or advice, please feel free to contact me.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e \nThanks for your response. They did repair the bumpers of the car. What do you think, can a sill damage go unnoticed by a claims adjuster? I don't think so. Maybe they thought I would have accepted it...? But I clearly told them that I want a good car, without damage and even scratches! I did accept stone chips, because the car is second hand, but someone else's misery of at least 400 euros, I would never accept. But at this moment the dealer has promised to repair the car anyway. The entire sill or part of it I don't know yet. So I'm curious!\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n You have the right to a proper project. However, overlooking something is human. If you really want it to be repaired, that is of course your right. In any case, it is important that you substantiate the claim well and that you can prove that they have deliberately misled you.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55017381298525,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-45653-half-jaar-geleden-heb-ik-van-een-erkende-vw-dealer-een-vw-polo-2012-gekocht-over-een-paar-weken-pas","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}