{"product_id":"vragen-48330-ik-heb-een-vraag-over-het-volgende-wij-hebben-drie-jaar-terug-een-matras-gekocht-voor-995-hier-i","title":"Legal Question about Warranty and Shipping Costs","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n I have a question about the following:\n\n We bought a mattress three years ago for 995,- Here a hole has developed in the middle. We then contacted the store and they indicated that it is under warranty and that it will be replaced without additional service costs.\n\n\n Now they indicate that we can pick it up for free, or that we can use their service department. But then we would have to pay 125,- euro call-out charges, the store is 2 hours drive from us.\n\n\n We have indicated that the general terms and conditions do not mention these costs and that we therefore do not agree.\n\n\n They are sticking to their guns and will not cooperate. What steps can I take? Unfortunately, they are not affiliated with the disputes committee.\n .\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e \nThey may charge you for transportation costs if they bring\/collect a product. They will provide a free replacement, and transportation costs are not included. So what they do is not wrong and nothing can be done about it. You will then have to make the choice yourself to pay the transportation costs or to collect it yourself. I am sorry that I cannot inform you otherwise.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55017038807389,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-48330-ik-heb-een-vraag-over-het-volgende-wij-hebben-drie-jaar-terug-een-matras-gekocht-voor-995-hier-i","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}