Travel problems? Get legal advice!


Questioner

I booked a trip to Mallorca on 11-02-2016. I paid a deposit and checked the details that were filled in. In mid-June I looked at my Corendon to see when I had to pay the remainder of the travel sum. Then it turned out that the time of the outward journey had been changed from 13:15 to 21:55 with an arrival after 12 o'clock. Yesterday I received my final tickets and what turned out, my travel time for my return flight had now also been changed from 16:35 to 23:55 with an arrival at Schiphol at 4 o'clock!! As a dessert I also got a stopover, in addition to which my daughter has to go back to school that day. I cannot accept this, because I did not buy this! Doesn't this smell like deception? Offering a trip with favorable conditions for us and then changing them to very bad conditions! I would never have booked this trip if I had known this. Is this allowed?

Lawyer

No, this is not possible. You book a trip that suits you better and that you actually want. Now that Corendon has changed the flight times with a stopover, they should have informed you and offered an alternative. You should have been given the opportunity to cancel the trip. It is true that some conditions stipulate that other flight times are not a reason to cancel the booking. I advise you to read the conditions first and then file a written complaint with the company. If you cannot find a solution, we can assist you.

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