{"product_id":"vragen-49870-wij-hebben-een-flinke-aabetaling-gedaan-voor-twee-nieuwe-banken-bij-een-meubelzaak-de-banken-moeste","title":"Legal Advice for Furniture Store Problems","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nWe made a substantial down payment for two new sofas at a furniture store. The sofas had to come from Italy and would be adjusted to our personal requirements in the Netherlands after purchase. An additional 400 euros had to be paid for each sofa. The seller made a proposal in advance on how he would solve our special requirements. This was further proposed verbally. Before the furniture maker would start work, we would receive a drawing on how our additional requirements would be solved. We had to ask for this repeatedly in June and July. We eventually received a drawing but were shocked by the solution they proposed. We obviously did not agree to this. The solution outlined by the furniture store is 100% different from what we had imagined at the time of purchase and different from what we understood. According to the furniture store, this was the only possible solution for our requirements and they cannot imagine that anything else was ever proposed. The furniture store did not contact us again. We did insist several times to come up with another solution so that we would still be satisfied customers. Again, there was no communication from them for a long time. We are now almost 3 months further than the agreed delivery time and in total 7 months further after the purchase. In the meantime, we have informed them that we are cancelling the purchase and have requested our deposit of 600 euros back. We are now more than fed up with the hassle of the furniture store and would like to move on to buy a sofa elsewhere. What are our rights in this? Can we in this case claim our 600 euros back from the total of 3800 euros? If that is not the case, we will soon be left with 2 sofas that we do not like and 3800 euros poorer. \n\n\u003ch4\u003eLawyer\u003c\/h4\u003e\n\n This is a custom-made purchase. If the supplier is unwilling or unable to meet your requirements, the purchase will be terminated. Because you have already contacted us several times and have not received a response, the supplier is legally in default. You can now still demand compliance, but you have decided to terminate the entire purchase due to disorder and negligence.\n\n Of course you can claim the deposit back. If you wish, you may contact me directly for further information or free legal assistance.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Thank you for your quick response.\n Last Friday I sent an email to the furniture store asking them to refund the 600 euros we paid in advance to our account within a week. Of course I have not received a response (yet). I did tell them that I would otherwise claim this back through legal means. Perhaps that will help. However, we do not have legal expenses insurance.\n \nIf we have not received this amount by Friday, I would be very curious to know what else I can do and I would be happy to come and see you.\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n That's fine. I look forward to hearing from you again.\n\n\u003ch4\u003e Questioner\u003c\/h4\u003e\n\n Last Friday I sent an email to the furniture store asking them to refund the 600 euros we paid in advance to our account within a week. Of course I have not received a response (yet). I did tell them that I would otherwise claim this back through legal means. Perhaps that will help. However, we do not have legal expenses insurance.\n\n If we have not received this amount by Friday, I would be very curious to know what else I can do and I would be happy to come and see you.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55006407983453,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-49870-wij-hebben-een-flinke-aabetaling-gedaan-voor-twee-nieuwe-banken-bij-een-meubelzaak-de-banken-moeste","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}