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Questioner
I received an order from Tele2 to send my mobile phone, this was done on 22-08-2016. I informed Post NL and my mobile phone was delivered to Tele2 at 07.07 on 23-08. But I keep getting the same answer from Tele2 that my mobile phone is lost, no one from Tele2 can tell me where my mobile phone got stuck. It was a mobile phone with a subscription, which Tele2 had promised that they would send me a new phone, which would happen on 25-08, but I have not heard anything from Tele2. Can I cancel my subscription with Tele2?Lawyer
You must first put this provider in default of their obligations and give them another chance to send the new phone within a certain period, if this does not happen, then you terminate the agreement on the default date. Everything can be done in one and the same letter.Neem de volgende stap
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