Legal Assistance for Cancellation of Purchase
Questioner
I ordered a plastic front door on 12/9 through a representative at home, we both signed for approval regarding the price. Furthermore, we only discussed the delivery time. This is a German company, from which we also got our window frames 15 years ago. Actually I regretted it immediately given the high price, after 5 working days I called the representative to cancel, I get the whore that this is no longer possible, and that otherwise I have to pay 15 to 30% of the total amount. Door costs 4500 euros. What are my rights in this matter and what can I do?Lawyer
In principle, Dutch law applies; there is a question of concluding a construction contract (service) and purchasing frames outside the normal sales area. If there is no real question of customization, you can dissolve/cancel the agreement without stating reasons within 14 days. There is no question of customization if standard sizes are used, but simply a consumer purchase agreement. The best thing to do is to dissolve the agreement for the stated reason and to do so in writing and by registered mail. The date of dissolution is the date on which you called, refer to this.Neem de volgende stap
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