Legal Assistance with Organ Refunds
Questioner
My son bought a digital organ work via the internet (mail) at a physical store. This organ work can be tried out for 30 days without obligation. Within this period it can be returned and the (almost) full amount (minus a small administration fee) will be refunded. A few days after receiving the organ work, my son indicated that he wanted to return it. This would require some computer actions (de-installation, etc.). The seller was supposed to send a manual for this. This manual never arrived and there was no response to complaints by email. I called the seller a few times and in the last telephone conversation he indicated that he had problems with taxes and that he could therefore not make a refund. I then contacted the American publisher of these organ works but he could not do anything for me. I have to resolve this with the seller (a dealer of the publisher). The publisher offers another organ work for exchange but my son wants his money back (€ 1,125.00). I wanted to use the sample letter of default from your site but I see that I should contact you first. So: what can we do?Lawyer
The manufacturer is not involved in the problem, unless he offers you a factory warranty, but he does not have to give you your money back, but the shopkeeper does, because your son made a distance purchase and uses his cooling-off period in time. I think that the reason given by the shopkeeper may not be entirely true.Neem de volgende stap
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