Legal Advice on Contract Problems


Questioner

I have a subscription with internet provider XXXXX. 2 weeks ago my modem broke down and I am still waiting for a new modem. Their general terms and conditions state that XXXXXX guarantees that the modem will work during the term. That now appears not to be the case because if I want to terminate the contract because they do not comply with their terms and conditions, they hold me to the contract. I have to pay for something that I cannot even use.

Lawyer

Every supplier of a good must behave as a good supplier. If the goods do not work properly, you can appeal to the non-conformity of the good. The deliberate 'keeping' of a customer in the general terms and conditions is not permissible and is unreasonably onerous, which can result in a contract being terminated. If the provider cannot provide a new modem, then they are failing to comply with the agreement. Regardless of the terms. For further information, please feel free to contact me directly.

Questioner

thank you for your explanation

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