Assistance with insurance and repair problems
Questioner
I sent my phone to my insurance company in the week of August 16th (first time using their services). Before I sent my phone I emailed to make sure I didn't have a hardware invoice because I got my phone with my subscription. She then emailed back that I had to fill in the new price and then send my phone. No sooner said than done. On August 16th I received an email back that I had not included a hardware invoice, so now the repairmen cannot get started. Which is strange because I had specifically emailed about this. The answer I received was that that one colleague had probably misunderstood my question (he was quite clear but ok.) and that they really do need my hardware invoice now. For this I contacted my provider but there is a stop on these documents. After all the hassle with my insurance the hassle with my provider started. Only 4/5 weeks later I had my hardware invoice. In the meantime I have been without a phone for a month because it is with my insurance in Germany. I sent the invoice and was happy because this would mean that I would definitely have my phone back within 1/2 weeks. After all, it is only a crack in my screen! I received an email that I had to pay my own risk and then they could get started. I paid my own risk, but after a week still no sign, not even an email with we are starting or something I emailed asking how long something like that would take, a day later I got the answer that Samsung is currently unable to deliver my screen and whether I would like a replacement device instead of repair. Well, I would like that, provided it is of the same quality of course. A day later I get an email from another employee saying that this is not possible. (Don't they have internal contact there?!) Now they report that Samsung is having problems delivering worldwide and that it will really be resolved within the 'foreseeable future'. When I ask what the foreseeable future is, they actually have no idea. In the meantime, I can tell from the shortness of the emails that they are getting tired of me emailing them all the time asking about the status. I am then called a few days later with the choice of whether I want a pink front on my phone. When I mention that my phone is worth 0 euros if it is completely gold and has a pink front, I get the answer that it is a very unique device! Moreover, it is also anything but professional at my work. Now the man on the phone says 'That it is now my own choice that I will wait even longer'. In short, I feel like they were fed up with my emails that it took so long from their side and are now trying to blame it on me. They received my phone on August 16 and to this day NOTHING has happened to it. I have not received a loan device or any services/tips to help me in this annoying situation, nothing. Is there any way I can sue this case/insurance company or something?Lawyer
In case of replacement or repair you should simply get the same or a catch product back and not in another version that you do not like. That they can no longer deliver is not up to you, but up to the supplier who then has to ensure a proper payment. If you need the phone for business purposes, etc., a replacement model is immediately available, otherwise you will suffer consequential damage.Neem de volgende stap
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