{"product_id":"vragen-75610-hoi-mijn-ouders-hebben-zelf-een-2-douchewanden-gekocht-en-hebben-via-werkspot-een-klusbedrijf","title":"Legal assistance for damage caused by contractor","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nHi, my parents bought two shower screens and hired a handyman through Werkspot to install them in the bathroom. The handyman came alone and asked my parents if they could help lift the heavy shower screens upstairs. My parents did. Once upstairs, one screen was completely damaged. The handyman was able to install the other. The handyman said he would have his boss call to see if he could get a refund, so my father signed the order form. They've tried to contact them several times, but haven't received an answer. Meanwhile, the company is sending invoices with a one-day payment term, and now they're threatening to send them to a debt collection agency. My parents have emailed back each time, saying they want to resolve the issue before making any payments. One shower screen is also hung crooked, which they also pointed out. What can they do now?\n\u003ch4\u003e Questioner\u003c\/h4\u003e \nIt would be better if your parents wrote a letter stating that they are suspending payments, and they should also hold the contractor liable for the errors and damages. They can still grant the contractor a period to correct the errors and accept that the damages will be offset against the outstanding invoices. If necessary, I can assist your parents with drafting the letter.\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":56302188396893,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-75610-hoi-mijn-ouders-hebben-zelf-een-2-douchewanden-gekocht-en-hebben-via-werkspot-een-klusbedrijf","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}