{"product_id":"vragen-80957-heb-ik-recht-op-teveel-betaalde-abonnementsgeld","title":"Am I entitled to overpaid subscription fees?","description":"\u003ch4\u003e Questioner\u003c\/h4\u003e \nI have a mobile phone and an internet+tv subscription with KPN, both on the same customer number. After 2 years I discovered that I was paying twice for Spotify, 1x via mobile phone, 1x via internet+tv at € 9.99 per month. At KPN they now indicate that this is my own fault and that I should have checked my invoices myself. When I took out my internet+tv subscription, however, there was no check whether I already had a Spotify subscription and a Spotify activation email is even sent. The check whether Spotify is already linked to a customer number is still not there. KPN continues to insist that this is my own fault and does not want to pay back and I think I am entitled to a refund of the overpaid subscription fee. What are my rights in this?\n\n\u003ch4\u003e Lawyer\u003c\/h4\u003e\n\n This is an unpleasant situation and I can imagine that you do not want to pay twice. There is no ready-made answer in advance. All circumstances of the case are always considered.\n \nWhat speaks in your favor is that both subscriptions were taken out via KPN. On KPN, among other things, the following is stated about the Spotify subscription. If you had already taken out a subscription with Spotify, this would normally be your own responsibility. In this case, the question certainly arises whether KPN has no responsibility here\/the provision of information and\/or control by KPN is sufficient.\n\n 'Do you already have a paid Spotify Premium account and do you want Spotify Premium via KPN? Then convert your current subscription to Spotify Free via your account details on Spotify.nl. Do you have multiple Spotify accounts at your address? Then choose Spotify Family.'\n\n You can contact me without obligation via my profile if you would like to discuss the matter.\n\n","brand":"Rechtswinkel.nl","offers":[{"title":"Default Title","offer_id":55002647265629,"sku":"","price":0.0,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.rechtswinkel.nl\/en\/products\/vragen-80957-heb-ik-recht-op-teveel-betaalde-abonnementsgeld","provider":"Rechtswinkel.nl","version":"1.0","type":"link"}