Can a webshop charge extra money after delivery?

Questioner

On the internet the company had made a post that there was a Black Friday deal from 11-11-2022. When I went to the website there was indeed a heading Black Friday. There were several products with a 95% discount. I bought 2 of 1 product. These were also delivered on Monday November 14. However, now (22-11-2022) the company sends an email that this was not the intention with 95% but with 40%. And invokes the duty to investigate (as far as I can find, that is whether the product is suitable for the purpose). It was indeed an exceptionally good offer, but given Black Friday and the fact that the goods have been delivered, I was indeed under the impression that it was correct. Now the webshop wants the difference of the amount or I can return it for free (if undamaged and unused). However, I have used 1 of the products myself and given the other as a gift. Otherwise I would not have bought these products and would have done so for a different model. Now I wonder whether the webshop has the right to send an email a week after delivery and ask for the remainder of the intended price.

Lawyer

Good afternoon, This is a classic discussion about offer and acceptance (when an agreement is concluded). In your story, I assume that it concerns a consumer purchase. In principle, an agreement has been concluded between the consumer and the entrepreneur. The question that must be asked is: how realistic was the discount offered and why could you trust that the discount was correct and published? Before the question can be answered, it is important what is stated on the website, the time of purchase (around Black Friday, with usually high discounts) and what is stated in the agreement, as well as the general terms and conditions. The type of product involved is also important. For a specific answer to your question, these documents and facts and circumstances must first be studied. Please feel free to contact us without obligation to discuss your case further. Kind regards, Silvienne Leito FerLei Legal 06-49175526