Right to a refund if order is not delivered?

Questioner

I ordered a piece of furniture from NAME WEBSITE, which was never delivered. After three months I cancelled the purchase and asked for my money back. That was September 19th and I still haven't got it. I keep sending messages and they say it's coming but it's not. How do I get my money back from the web shop?

Lawyer

Good afternoon, If you have cancelled the purchase, the webshop must refund the amount. A formal notice must be sent and if there is no response, you can start a procedure at the court. Feel free to contact us to discuss your case further. Kind regards, Silvienne Leito FerLei Legal 06-49175526