Installer delivers shoddy work?

Questioner

I bought an air conditioner in May which was installed in June. Unfortunately, the installation has not worked properly for a day. The dealer keeps saying he will come by but does not show up. He also does not respond to email and WhatsApp. Now I have a device of 2650 euros and in addition had electricity installed which also amounts to 250 euros. How can I ensure that the dealer/installer delivers his work correctly?

Lawyer

Good afternoon, Annoying situation you are in. It concerns the acceptance of work. If the contractor has not carried out his work properly, you must put him in default. If he does not comply within a reasonable period, you can have the installation carried out by someone else and recover the costs from the contractor. It is important that you give the contractor the opportunity to have the work carried out. In addition, it must be assessed what exactly is wrong with the installation. We can assist you in the process. Feel free to contact us without obligation to discuss your case further. Gr, Mr. Mr. S. Leito FerLei Legal 06-49175526