Incorrect invoice?

Questioner

I ordered something from a webshop. Payment method via Klarna. Package returned but something went wrong with DHL so the package would have been sent back to me. I did not receive this. The signature that DHL put on that package is also not my signature, I have reported a problem to Klarna to find out where the package is. DHL says 'you received it' and the webshop doesn't respond at all. After a few emails my order at Klarna was cancelled and I no longer have any outstanding amounts at Klarna. Now I suddenly receive an invoice from the webshop itself. I emailed Klarna and they say you don't have to pay because you have entered into a payment agreement with us and we have cancelled the invoice (at the request of the webshop). I just wanted to know how this works. Can the webshop send me an invoice if I have selected Klarna? I like it at Klarna that the payment is put on hold and we can look for a solution. Now I suddenly get an invoice stating that I have to pay within 14 days.

Lawyer

If you have ordered via Klarna, your agreement is with Klarna, not with the webshop. This means that you must fulfill your payment obligations to Klarna. Although the webshop is the supplier of the product or service, the payment agreement in this case is between you and Klarna. If your package is lost during transport with DHL, in principle the sender (the webshop) should negotiate with DHL about a possible compensation, because it is the responsibility of the webshop to ensure that the order arrives correctly to you. The webshop cannot simply shift the responsibility of the delivery to you. If Klarna has said that you do not have to pay the invoice from the webshop because they have already cancelled it, then I would advise that you put this in writing (for example via email) for your own records. However, it is always advisable to seek legal advice in such situations. Although I have given you general advice based on your situation, a qualified lawyer can give you more specific and accurate advice tailored to your specific situation. ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer