Reimbursement for removal of delivered product

Questioner

As a one-man advertising agent, a year and a half ago I delivered a large advertising mesh cloth (a cloth with small holes for wind passage with rings on the side for attachment) measuring 5 x 10 meters to a company that would hang it on the scaffolding of the project. I made the delivery without installing it, they would do this themselves Now a year and a half later the customer calls me to say that the canvas is broken, but he not only wants the canvas to be reimbursed, but also the costs for the aerial platform and man-hours. to remove the sail Do I have to reimburse that?

Lawyer

It depends on the specific circumstances and written agreements made at the time of sale, but in general the seller or supplier is not responsible for the costs of removing a product. According to the Civil Code, suppliers like you are usually responsible for delivering a product that complies with the agreement. If the product does not comply with the agreement (for example, because it is defective), the consumer can demand that it be repaired or replaced free of charge. However, the cost of removing a product is generally not the responsibility of the seller unless specifically agreed. As you explain, the placement of the canvas was done by the customer, so removing it would similarly be their responsibility unless otherwise agreed. It is therefore advisable to check agreements and correspondence from the time of sale to confirm that no promises were made as to who would be responsible for removal. If the client holds you liable for these charges, I would advise consulting with legal counsel to discuss the specifics of the case. It is important to handle this correctly, as there may be consequences for not meeting the client's demands, such as litigation. ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer