Dispute paid invoice?

Questioner

A company installed a heat pump for me, now I have received the bill and I have paid it, but now I have a strong feeling that several things on the bill are incorrect, I have spoken to the company about this but they have not or hardly answered my questions. You can also reach me by telephone so that I can explain it in more detail.

Lawyer

If you think there is something wrong with the invoice you paid, there are several steps you can take to deal with it. In the Netherlands, there are clear laws and regulations that protect you as a consumer. First of all, it is important that you try to understand exactly what is on the invoice. What exactly did you pay for and which parts of the invoice do you dispute? It is possible that the company has used technical terms that you do not understand, it can be useful to look up these terms or ask the company to explain them. If you still believe the invoice is incorrect and the company refuses to respond to your questions, you can send a certified letter to the company clearly stating which parts of the invoice you dispute and why. Always keep a copy of this correspondence. In this letter you can also mention that if the company does not answer your questions to your satisfaction, you are considering taking legal action. Hopefully, this will motivate the company to answer your questions. If there is still no satisfactory response from the company, you may want to consider seeking legal advice. In your case, you may want to consider consulting a lawyer who specializes in consumer law. However, please note that taking legal action may involve costs. Depending on your income and assets, you may be eligible for legal aid. Please note, this is only an orientation advice based on general rules within the Dutch legal system. It is always advisable to obtain specific legal advice in these types of cases. ---------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.