How can I cancel a Lebara subscription?

Questioner

My sister-in-law passed away in early 2023. She had a phone subscription with Lebara. Of course my brother cancelled it immediately, he even sent the death certificate as proof. Lebara keeps asking for money, they have handed it over and recently my brother received a reminder from Cannock in the name of his deceased wife (!). How on earth can we solve this so that it stops? My brother has now thrown in the towel.

Lawyer

I am sorry to hear about the passing of your sister-in-law and the frustrating situation your brother is facing. Here are some suggestions to address this issue: 1. Contact Lebara again to explain the situation: I recommend getting in touch in writing, for example via registered mail, email, or their contact form on the website. In the letter you can explain the situation again, as well as provide the evidence again. If possible, make copies of everything you send to them for your own records. 2. Contact a complaints body: If your brother has already contacted Lebara but has not received any satisfaction, you can also file a complaint with the Telecommunications Disputes Committee, which can be reached via www.degeschillencommissie.nl, or with the Netherlands Authority for Consumers and Markets. 3. Hire a lawyer or attorney: Although this may be an additional expense, it may be helpful to seek legal advice or hire someone to help you resolve this issue. I emphasize that this is general legal information and you may need to consult a lawyer or attorney for tailored legal advice. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.

Lawyer

First of all my condolences to the relatives for the loss of the family member/daughter and sister. Lebara is completely wrong and you have the right on your side. After notifying Lebara of the death, it has legally defaulted by not performing a correct legal act, the termination of the agreement. If you contact me via this platform or by email: groenewegenjuristen@gmail.com, I can provide legal assistance free of charge. Greetings, Mr. Groenewegen, J.

Questioner

I spoke to my brother yesterday. The contract has been terminated but he still received reminders for collection amounts that he had reversed. He called the collection agency last week and very unfriendly told them that they had to stop immediately. He has not received any new mail this week, but if he does, my brother will be happy to contact you. Last time it was also quiet for a while and then it started again. Can I arrange it with you like this?

Lawyer

That's fine. You can always contact me for advice. Good luck. Greetings, Mr. Groenewegen, J.