Can you get compensation from your hairdresser?

Questioner

Hairdresser dyed my hair and it is the opposite of what I wanted. I had to pay €190 for this and because of my review that I deleted after 2 minutes she does not want to do anything. I contacted the hairdresser but according to her I am on my own. Can you get compensation from your hairdresser?

Lawyer

According to Dutch law, a hairdresser must perform his work well. This means that the result must meet what you can reasonably expect from a good and professional hairdresser. This falls under consumer law, and more specifically, the rules on non-performance. If your hairdresser did a bad job and can prove it, you may be entitled to compensation. It is important to collect evidence such as photos, but also the communication between you and your hairdresser can serve as evidence. It may also be helpful to try to resolve this issue without legal action. For example, you can ask for a correction or a refund. Keep in mind that you may be able to get compensation for expenses incurred, for example, by going to another hairdresser to have your hair repaired. If these steps do not work, you may be able to file a dispute with the Disputes Committee for Personal Care if the hairdresser is affiliated with it. If this is not the case, you may be able to file a claim with the court. It is important that you seek specific legal advice to understand what steps you need to take. It is advisable to speak to a lawyer or legal advisor at this stage. I hope this information helps you understand your rights and possible next steps. --------------- Stichting Rechtswinkel.nl is a national organization with students and volunteers. The above advice is based on limited information and may be incomplete or even incorrect for your situation. Always consult a lawyer or attorney for your further steps. Read disclaimer: https://rechtswinkel.nl/disclaimer I would like to invite you to rate the above answer so that we can learn from your response.