Terminating a purchase agreement may be necessary if you've changed your mind, are dissatisfied with a product, or if a seller fails to fulfill their obligations. But how does it work exactly? Here, we explain your rights and obligations, and the steps to take to correctly terminate a purchase agreement.
When can you cancel a purchase agreement?
A purchase agreement cannot simply be terminated. There must be valid reasons or grounds, such as:
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Legal cooling-off period :
For online purchases, you usually have a 14-day statutory cooling-off period. During this period, you can cancel the agreement without giving a reason. -
Non-conformity :
The product does not meet expectations, for example due to a defect or incorrect delivery. -
Failure to comply with obligations :
The seller does not deliver what was agreed, such as a delayed delivery without a valid reason. -
Agreement with conditions of cancellation :
If the agreement contains specific conditions that justify termination, you can fall back on this.
Steps to cancel a purchase agreement
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Check the agreement :
Read the terms and conditions and the specific agreements. Look for clauses regarding cancellation and termination. -
Contact the seller :
Inform the seller in writing (e.g., by email or letter) of your intention to cancel the purchase agreement. Please state:- Your data.
- Purchase details (invoice number, purchase date).
- The reason for dissolution.
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Collecting evidence :
Keep any correspondence and evidence (such as photos of a defective product). This can be useful if the seller refuses to accept the cancellation. -
Return the product :
If applicable, return the product to the seller within the agreed timeframe. -
Request a refund :
You are entitled to a refund of the purchase price and any costs incurred, such as shipping costs. This must be done within 14 days of cancellation.
Rights and risks
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As a buyer :
- You are entitled to prompt handling and refund in the event of a valid cancellation.
- Please note possible exceptions, such as custom-made products, which often cannot be returned.
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As a seller :
- You are entitled to a clear explanation and receipt of the product in its original condition (if applicable).
- In case of unfounded termination, you can refuse to return the money.
Get help
If the seller does not cooperate or refuses to cancel the purchase agreement, you may consider legal action, such as:
- Involving a dispute committee.
- File a complaint with ConsuWijzer.
- If necessary, go to court.
Conclusion
Canceling a purchase agreement requires a valid reason and following the correct procedure. Always ensure written communication and retain proof to protect your rights.
