What to do in case of non-refund after cancellation?

Questioner

I canceled a purchase according to the rules and was informed that I would receive a refund. So far, I haven't received anything back, and it's been three weeks. Is that even possible? What should I do to get this resolved?

Questioner

Dear questioner, It's unclear to me what kind of cancellation this is. If it's a cancellation of a distance purchase, you're legally entitled to a refund within thirty days. I don't know if you've taken action yet, but if you haven't, I advise you to send them a reminder by phone or in writing, send the letter by registered mail, and have the amount credited to your account within 7 days. Trusting that this has answered your question.