Help with damage to hob | Legal aid

Questioner

December 2011 our new kitchen including induction hob was installed. Now two weeks ago after cooking a crack spontaneously sprang from top to bottom in the glass plate. The supplier of the hob says that the glass plate is never covered by their warranty, and they have stated this in their terms and conditions. But according to them I could report the damage to my home contents insurance. However, they say that they cannot reimburse this because we have not done anything wrong and this should be covered by the warranty. So nobody wants to reimburse the glass plate, do we really have to pay for the costs ourselves?

Lawyer

A supplier cannot simply exclude liability. The law contains a grey and black list. The grey conditions are debatable and the others are, as it were, prohibited. If I were you, I would record the damage in photos and hold the company liable by registered letter. Can the intermediary of your insurance/legal expenses insurance perhaps assist you? Otherwise, I would inquire with which trade association this company is affiliated or file a complaint directly with the manufacturer itself. Make sure that you receive the company's response in writing. In your letter, demand a written response within, for example, 10 working days. I found the following information on an internet site; however, I do not have your policies, so you would have to check the terms and conditions yourself or submit them to your own intermediary: In principle, a hob is covered by the building insurance or the owner's/tenant's interest in the contents. The coverage is in accordance with the terms of the policy. So coverage for fire/storm/theft/water damage. The policies with a so-called All Risk or Optimal coverage also provide compensation for damage caused by an external calamity.