Get your warranty on kitchen appliances

Questioner

We bought a kitchen with five (4 ignis and 1 whirlpool) appliances at a kitchen store. They sold it that there was a five-year warranty, I had to request this from whirlpool (ignis and whirlpool are from the same company). Only now it turns out that you can't get a five-year warranty on ignis. The kitchen store sold it to us but doesn't respond to anything anymore, we still want a five-year warranty because we are entitled to it according to us. After all, it is in the purchase agreement. What can we do best now.

Lawyer

I suspect that the company has pointed out to you the possibility of a factory warranty? This must first be clear because if they have made a mistake and this form of warranty is not possible; then it must be carefully examined what exactly was said in the sales conversation and the other facts and data such as conditions.

Lawyer

What exactly does the agreement say about the guarantee? Depending on that, you may be able to stipulate that the company itself will provide the guarantee. Quote the provision.

Questioner

+ 5 year warranty on the equipment. This is stated in the purchase agreement under the equipment we bought.

Lawyer

If this is stated in the purchase contract, you can hold the seller to it, as it applies to all equipment.

Lawyer

If it is stated in the purchase agreement, the kitchen supplier must provide a 5-year warranty. How he does that is his problem. Either he will arrange it with the manufacturer, or he will arrange the repair himself. I advise you to let me know by registered letter. If you need help, you can contact me for consultation.

Lawyer

You often see that shops that have given a guarantee on a product without a manufacturer's guarantee, want to pass their problem with the manufacturer on to the customer. You do not have to accept that. The shopkeeper has sold with a guarantee. If the shopkeeper cannot pass the guarantee on to the manufacturer, that is the shopkeeper's problem, who will then have to hire a company himself and at his own expense to carry out the repair work.