Legal Assistance for Wrong Parcel Delivery

Questioner

Mail order company Otto has delivered a package that we did not order to our address. This is intended for another customer. We have reported this to Otto and they want to come and pick it up again. However, they want to do this at the times that we work. We are really not going to take time off to solve their problem. What right do we have?

Lawyer

Can't you return it to a collection point? In principle you are right, wrong delivery is not at your expense.

Questioner

Package weighs 40kg and can't fit in my car. And they are difficult at Otto Or they don't respond. What are my rights to what we have received. Can we just tell them: then you can pick it up from us and otherwise it will go away

Lawyer

I think that is quite risky. You are throwing away someone else's property. You can always have a carrier pick up the product at a time that suits you. You can recover the costs. I would present this to them.