Legal assistance with car purchase problems

Questioner

Good afternoon, On May 10th I bought a car from a car company. I also traded in a car. That same day I transferred the outstanding amount by bank. It was agreed that the company would send the invoice and the certificate of indemnity to me by post immediately after my payment. After several complaints, to date (May 23rd) nothing has been received. They refuse to send this. What can I do to enforce that they issue both documents (invoice and certificate of indemnity)? Thank you in advance for your response.

Lawyer

You must send the company a written notice of default to fulfill its agreements, failing which you will hold them liable for the damage you have suffered. If this does not produce any results, a letter from a lawyer may provide a solution.