Legal Help for Laptop Problems | Ask for Advice

Questioner

As a student at the Eindhoven University of Technology (TU/e), I handed in my laptop to the ICT service desk (part of the TU/e) in June 2017 to have an SSD (hard drive) installed. This is an operation that is free for students at the TU/e. With such an operation, you hand in your laptop purchased at the TU/e ​​to the service desk and get it back an hour later, when the employees there have finished installing the SSD. The laptop worked great when I returned it, but when I returned it after installing the SSD, the battery connection point no longer worked. As a result, my laptop has to remain plugged in to receive power. Since this is not desirable for a laptop and because this defect was immediately noted upon return, the laptop was immediately returned for repair. A week later I receive an email from the ICT service desk that the intended repair will cost €559.15 and that these costs are for my account. If I choose not to have the repair carried out I will still have to pay €48.40 'research costs'. Considering that the laptop was working perfectly when I returned it and that I subsequently received it back defective, I find it unacceptable that I should have to pay for the costs, but the employees at the IT service desk maintain their position that I should pay. Who can help me?

Lawyer

The applicable conditions can determine who should pay the costs. If you email me a copy of those terms and conditions, I will be willing to review them for you at no cost. It seems to me that the research costs will not be charged to you, unless there are other conditions Do you have any questions? Please feel free to ask. yours sincerely,