Legal Question about Defective Product?

Questioner

As a seller, I accept a defective product from an end user who does not wish to make use of the manufacturer's ongoing warranty ('bad feeling about'). I cooperate, the end user chooses an alternative product and is satisfied (and so am I). Now I want to report the product to my supplier as being defective, but they refer me to the manufacturer. They can repair the product, or exchange it for a refurbished model, but of course I can't sell that as new = expense item. Can my supplier just ignore my claim? If I am held responsible, I can close my shop with a bad batch of devices (not within my span of control).

Lawyer

No, and in this case of bb agreements you should adhere as closely as possible to the rules of consumer law.