Deposit upon purchase: Your rights as a consumer

Questioner

This concerns a down payment for the purchase of a product. If the supplier expects 100% payment before the product is delivered, should I consider this as a down payment?

Lawyer

That the supplier expects 100% payment is usually customary for private purchases. A down payment is usually 10% of the purchase price. So in your case this does not apply.

Questioner

This is when delivering a kitchen, here it is expected that 100% must be paid 5 days before delivery. So if there is a bankruptcy here, I will lose all my money. Where are the rights of the consumer? Then another problem, if during installation it turns out that something is wrong Then the consumer is the victim. The consumer guide writes that a 100% down payment is not allowed, what should I assume now?

Lawyer

If the company suddenly goes bankrupt while they have concluded a contract with you, this is a form of improper management and you are immediately entitled to a refund of your purchase price. When installing a new kitchen, it is NOT customary to pay 100% in advance. The full payment must only be made once the kitchen has been installed in its entirety. If there are any complaints during installation, then one is obliged to remedy these.