Legal Advice on Payment Disputes

Questioner

Hello I need legal advice. I have a conflict with a company about paying the bill, the company repaired a crack in our gravel floor but this was not done properly, I indicated this in the email + sent photos but they only respond by email and do not come to view the situation on site. to get rid of the hassle I paid €75,- instead of €100,-. Now they are threatening with collection, but I believe that if I have the floor repaired by another company that I can recover the extra costs incurred from them instead of the other way around. Is this correct and what should I do now?

Lawyer

It must be established that the company has committed a breach of contract. (made a mistake) and that they have been given the opportunity to rectify. And perhaps rectify again. You must respond in writing and by registered mail. If the second rectification does not take place and you still believe that there has been tampering, you state that you will give a third party the order again at their expense because there has been a default. Please note: if in this case it really only concerns 75 to 100 euros, your actions must not go beyond the limits: you also have a duty towards the company to limit your damage and their damage.