Broken product at Bol.com? Get free legal advice!

Questioner

I have a question about a broken product that I ordered from Bol.com. Last year (on August 27, 2017) I ordered a very expensive laptop for €1799. Unfortunately, it broke after less than half a year (it made a loud noise near the keyboard), so I sent it in on February 9, 2018 to have it repaired. After I got it back, it later broke again (it was typing a lot on the keyboard, was slow, the touchpad was acting weird and the screen would sometimes flicker from black-normal-black), so I sent it back in on April 16, 2018 to get it repaired. After I got it back, it broke again (it was tapping really hard on the keyboard, the touchpad was acting weird and the touchpad was loose) and so I emailed Bol.com saying I wasn't satisfied with the repairs and their product. They responded by advising me to send my laptop back, because after the third repair I would be asked if the item was sound and if a refund wasn't an option. So I sent it back on May 29, 2018 to have it repaired. After I got it back, it broke again (it taps on the keyboard, the screen sometimes flickers from black-normal-black, it is often slow, the buttons of the key illumination do not work, the bluetooth connection is bad so it constantly stutters when I try to play music and the screen sometimes stutters too). Because this was the third repair, I also reported this to Bol.com, with the request to get my money back. However, they responded with that I have to send it back for repair and that the repairmen have to decide whether I get my money back. In response, I have terminated my purchase agreement, to make it clear that I did not want to repair it. I no longer have any confidence in a good outcome. But they still try to send me my laptop for repair. They gave me a €10 voucher for the problems and recently emailed me about the complaint that I placed on Klacht.nl. It stated that agreements had been made with their repair service. According to them, a device must be reported for repair three times for the same problem before it is decided that the purchase price will be refunded. And because 2/3 repairs are about the same problem and 1/3 the fan was the culprit, this does not apply to me and I have to send it in for the fourth time. I find it very strange that they only come up with this now, and that I can't find this rule anywhere else on the internet. Also, my laptop broke after less than half a year, which shows that my laptop was defective at the time I bought it. But Bol.com still wants me to send it in for repair. I am wondering whether I am entitled to a refund, whether the rules are indeed the same (that the same problem must occur three times before the purchase price can be refunded) and whether I should still send my laptop in.

Lawyer

These rules are not legally so, they have made them up themselves and put them in their terms and conditions. You can annul this rule extrajudicially because it is suspected of being unreasonably onerous or is. After all, it limits your legal possibilities to cancel the purchase after fruitless repair. You must also allow the default to occur by stating that you were justified in terminating the trust in a good outcome. I think you could use some help from a lawyer. Often these kinds of matters are resolved satisfactorily with a single e-mail to customer service! Could you please contact me?