Legal Assistance for Car Problems | Legal Aid

Questioner

Dear, Our VW T3 should have been repaired (another engine had to be put in) at a garage on 1.5.2018. When we received it, not all repairs had been done and we returned it at the end of May. Then it was at the garage for another 21 days and another garage had to do another repair because the mechanic couldn't do it. This caused us to have to make financial expenses that were not foreseen. 2 days after we received the campervan back as repaired, a crack appeared in the cooling water pipe due to sloppy work with poor materials. We repaired this ourselves by shortening the water pipe. 24 hours later we had the same problem because the connecting pipe that the mechanic had used had made a crack in the water pipe again with the sharp edges. a garage in Spain replaced it completely, but apparently the engine (just replaced in the Netherlands) had already suffered too much damage or it had simply been placed in poor condition by the garage in the Netherlands, we don't really know. solution at that time, in Spain - replace engine. We are very dissatisfied with the work of the Dutch garage, which cost us 2300 euros for nothing. the extra repair by the other Dutch garage cost another 320 euros and the replacement of the engine in Spain was another 1750 euros. The garage owner in NL sent us a text message, that we still owe him 400 euros for materials, for which we never received an invoice. We then wrote a letter to the Dutch garage owner in question, that we want 320 euros from the Netherlands and 1750 euros from the work in Spain back from him. He did not respond to this within the requested period, which expired yesterday. He is not affiliated at BOVAG and we can't do anything with the disputes committee because he's not there either. What can we do now? Send another letter and then try the disputes committee after 4 weeks? Do we have any right here?

Lawyer

You are entitled to proper provision of the requested work on your car. If this is performed inadequately and therefore causes consequential damage, the person who caused it is liable for the inadequate work. He even has a duty to repair the work that was not done properly. The fact that you had to have some work done in Spain is force majeure and these costs can also be reimbursed. You must draw up a liability statement in order to then reach a compromise. A lawyer can contribute to this.