Written Response to Complaint Municipality | Legal Aid Office

Questioner

I have filed a complaint against my municipality. (it doesn't matter the reason). Instead of a written response to my complaint, I received an invitation for a meeting with a legal advisor at the municipality. I don't want that. I want a written answer. CAN I demand a written response from the municipality? They can request clarification or evidence, but I do not want a verbal agreement. May I tell them the above? Are they obliged to accept this?

Lawyer

If you have filed a complaint in writing, you should also receive a written response. You can decline an invitation for an oral interview and possibly send it in writing. If you waive the hearing by the administrative body, you should be notified in writing.

Lawyer

The General Administrative Law Complaints Handling Division applies. This means that your complaint must be confirmed in writing, but in terms of content, one can respond to it orally or even set aside or reject your complaint in writing under certain conditions. Unless you can submit your complaint as an application for a decision. In that case, objection and appeal are open.

Questioner

Your answer is clear but contradictory to your colleague's answer. My complaint/question concerns the GDPR for which they are obliged to give me a written answer (within 4 weeks). Is that correct? I have no other way than a complaint form to register my application, as far as I know. A personal data officer is not mandatory in small municipalities....