Liability of mortgage lender

Questioner

Our old mortgage was linked to a so-called usury policy/investment insurance. Our home was recently sold, so we informed the mortgage provider and insurance company in advance about the procedure regarding the payment of the value of the policy. For this we filled out various forms back and forth, but the mortgage provider's approval was required for final payment. This approval could only be given once the delivery (sale) had taken place. We received information about the value, etc. in September. A week after delivery we contacted both the mortgage provider and the insurance company ourselves and it turned out that the mortgage provider had not yet submitted a written request for payment, but this would be sent out the next working day. Now it turns out afterwards that the value of our policy has become no less than 1400 euros because the mortgage provider submitted the application 'too late' according to the insurance company. Of course, we have no use for these kinds of statements... we are short 1400 euros. Is someone liable for this/has the mortgage provider been negligent or is this part of the deal with an investment insurance....

Lawyer

After studying the documents, the facts, the course of events, I can advise further on the content. It seems that the mortgage provider is liable. Do you have any questions? Feel free to ask.