Help with Conflict with Energy Company | Legal Aid

Questioner

good morning, I have a conflict with an energy company. Through telephone acquisition I am now tied to a contract that I do not want at all and which is more expensive. I have a Chamber of Commerce number but I am not a company, but they did sell me a business contract. If I want to cancel the contract it will cost me €800. I would like to get out of this contract free of charge. I am up against the wall. Can you please help me.

Lawyer

After the telephone conclusion of the contract, this must be made known to you in writing. A 'telephone' agreement alone is not legally valid. Please respond in a follow-up question.

Questioner

They had made an offer via email. This was sent to the wrong email address. That address doesn't even exist, I checked. My 14 day response time had also expired without me knowing and I am now stuck with it. They think that I should have responded within 24 hours if I had not received an email. I don't think they can hold that against me.

Lawyer

The energy company will have to prove that you received the email or that your email address was correct. It is different if you did not provide the correct email address. In that case, the burden of proof lies with you. In this case, it also seems unreasonable to me that you should have to pay the costs. The agreement may be annulled on the grounds of error. If you still cannot figure it out, you can contact me directly for further assistance.

Lawyer

Indeed, the company has fallen into default due to an erroneous administrative error and they cannot saddle you with that. An objection is therefore advisable in your case. If desired, I can assist you with this if you contact me directly.