Legal Assistance for Unjustified Vodafone Billing

Questioner

Good afternoon, Last week I received a bill from Vodafone, of which I have not been a customer for almost 4 years now, sent by email. They indicate that in the past they used a wrong collection agency that did not have their affairs in order or sometimes not at all. Now I know that this is a real bill and not a fishing mail, I have already followed up on this. - Are they allowed to just do that? To now send a bill so long after the fact that they themselves have never done anything with it before. - Can they still charge an increase or collection costs for this? -Do I still have to pay this? I understand that a bill is not dated and should always be paid. and especially if the person refuses to pay it. Only I have never heard anything about this. No mail, no phone & no letter. Below I have added the mail in writing. I hope I can expect an answer from you. Thank you kindly! Greetings Kevin. Ir/Madam, Our administration has shown that there are still invoices from Vodafone Libertel BV outstanding for which the payment term has expired. We kindly request that you transfer the amount that has already expired to our bank account number NL54ABNA0454218966 in the name of Direct Pay Services BV in Barendrecht. Do not forget to mention the invoice number and debtor number 370811275. You can also pay the total amount due € 131.57 directly via iDEAL without additional costs via this iDEAL link. This prevents the costs from increasing even further. Below you will find all changes and the outstanding balance: Date Action Credit Debit 06-08-2015 Invoice 316304780 €0.00 €69.56 06-08-2015 Invoice C-BET-316304780 €52.96 €0.00 06-09-2015 Invoice 317180551 €0.00 €69.00 11-02-2016 WIK (8508071) €0.00 €40.00 05-03-2019 Current interest €0.00 €5.97 Total €52.96 €184.53 05-03-2019 Total to be paid €0.00 €131.57 For the record, we would like to point out that Vodafone Libertel BV has transferred (assigned) its claims to us. For this reason, you can only pay us in a liberating manner to bank account number NL54ABNA0454218966 in the name of Direct Pay Services BV in Barendrecht. If you have paid the invoice according to your administration, we kindly request you to contact our customer service on telephone number 0180-691650. Thanking you in advance for your cooperation, Yours faithfully, Direct Pay Services BV

Lawyer

That is in the risk sphere of the provider, that they have engaged a wrong or unsound collection agency, but there is no prescription yet. That is from the first date 06-08-2020. You could appeal to legal processing, which is less strong than prescription. The collection costs must be paid after a reminder that you have not yet received.