Legal assistance with rebooking flight tickets

Questioner

By mistake I bought a train ticket and a plane ticket for a weekend trip. The plane ticket was booked with a low-budget airline. I want to rebook this ticket to another date. On the website of this airline I can go to 'manage bookings', but when I try to enter another date via the website, it does not work. If I want to rebook by phone, it will cost me €105.00 to €110.00, while the ticket is less than €99.00. When I indicate via the chat of this airline that it is not possible via the website, this airline tries to help me with the rebooking and then it will cost me €215.82 in rebooking costs. What legal options are available to ensure that rebookings can be made via the website, in such a way that it only costs me some effort and I am not burdened with costs? Awaiting your response I remain,

Lawyer

I advise you to first send a letter of complaint to the airline and explain the situation. Furthermore, you indicate that you do not intend to pay extra costs. By the way, if you have booked the ticket online, it is more obvious to be able to make changes online, otherwise the company can charge costs depending on their general terms and conditions. It is therefore advisable to consult the conditions first.