Claiming Vacation Days with Zero-Hour Contracts

Questioner

I have a zero-hours contract for 4.5 years now. My salary includes holiday pay, but I have never received any holiday hours. Can I still claim it now? Retroactively? And how can I calculate the amount?

Questioner

Your hourly wage already includes holiday pay, so you cannot claim additional holiday pay if: you have already taken actual holiday days and you work very little on a structural basis and the arrangement has been properly agreed (in writing). You've never received vacation time, so this is incorrect. The policy is intended to protect employees from overwork and give them time to rest.