Debt Collection by Email: What to Do?

Questioner

I received a direct debit payment by email. Is that legal and allowed? I never received anything by letter. Kind regards, Johan Rensink

Questioner

There's no objection to communicating by email. It's equivalent to communicating by letter. The problems are the same. The sender will have to prove, if necessary, that the message has arrived. Registered mail is usually used for this, but nowadays registered mail can also be sent by email.

Questioner

Yes and no. Was communication with the original creditor also by email? Apparently an email address has been written where you can be reached, because the message has arrived. It must be clear that this email address is actually yours. If someone just sends a message to a similar email address, that's obviously incorrect. I suspect the communication was also previously sent to this email address? I agree with G. Boogaard's previous message. It's possible to receive a formal notice by email, but only if this email address has been provided and/or it's clearly identified as yours. Perhaps you've provided it to the creditor? The fact that it was sent electronically doesn't in itself make it invalid. It's important that this is an address used with the creditor.